Cancellation policy

Cancelling your subscription

You can skip, pause, change the size of, or cancel any box free of charge up to 22:00 on the Monday before your delivery. This is the same deadline whether your delivery day is Tuesday or Wednesday.

After 22:00 on Monday your order is locked. We buy produce for that week's boxes on the Monday night, against the orders confirmed at that point, so once your order has locked we cannot cancel or refund it.

You can skip, pause or cancel at any time in the London Veg Box app at app.londonvegbox.com, or by emailing hello@londonvegbox.com. To cancel in the app, we email you a code to confirm it is you.

Free taster

The free taster is two peak-season items. It starts a subscription at the box size and frequency you choose. After your taster, each box is charged on your schedule unless you skip, pause or cancel before the Monday 22:00 cut-off. The taster covers one box, is limited to one per person, household, delivery address and payment card, and is for new customers only. Section 12 of our Terms explains what happens if an offer is misused.

Our refund policy explains what happens if a box does not arrive or something is not right. Nothing in this policy reduces your legal rights as a consumer.